What must officers do to effectively address inmate concerns?

Listening actively and providing timely responses are essential practices for officers to effectively address inmate concerns. Active listening involves fully engaging with what the inmate is expressing, demonstrating empathy, and understanding their perspectives and needs. This approach helps build trust and rapport between inmates and officers, which can significantly enhance communication and cooperation within the facility.

When officers respond in a timely manner, it shows inmates that their concerns are taken seriously and valued. This proactive approach can prevent minor issues from escalating into larger conflicts and foster a more positive environment in the facility.

The other options do not facilitate effective communication or concern resolution. Ignoring inmate concerns can lead to resentment and a breakdown of trust, while delegating concerns without personal engagement can cause inmates to feel dismissed. Similarly, simply documenting concerns without taking action can create an impression that officers are indifferent to the inmates’ needs, potentially compromising safety and morale.